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The Enterprise Implements the Account Service to Present Situation and Challenge Research.
internal customer service
A new concept about consumer-oriented has been applied recently with which not only takes customer satisfied as enterprises’ manufacture and management purpose, but also be used for human resource department suggestion on internal customer and internal marketing. After carried out by TSMC human resource department in 1998, account service has been introduced to different enterprises. However, due to the limitation of enterprise environment, the implementation and challenging they faced could be unknown. The main aim on this research was about account service present applied status and the challenge as well as the countermeasure that different enterprise faced and put forward. And by utilizing qualitative case research approach, we got research date from talking with different enterprises human resource managers and account service managers. The conclusion of research includes items below: 1.the purpose on applying account service was for proving more satisfied service. 2.the criteria on recruiting account service were rarely the same. 3.enterprises with request on introducing this concept influence the authorization on account service for personal establishment and performance appraisal. 4.the human resource department of headquarters which picked the line of centralization had more obvious division than labor with account service . 5.the human resource department of headquarters which picked the line of respect individual authorization had more obscure division than labor with account service. 6.the enterprise which picked the line of centralization for the human resource department of headquarters, the account service provided recruiting and training function service. 7.the enterprise which picked the line of respect individual authorization for the human resource department of headquarters, the account service provided all human resources function service. 8.the enterprise which picked the line of centralization for the human resource department of headquarters, the account service was faced with the biggest challenge for the trust issue. 9.the enterprise which picked the line of respect individual authorization for the human resource department of headquarters, the account service was faced with the biggest challenge for the time. 10.all preparation and suggestion should be agreed when account service cut in other enterprises.
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