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A Study of Corporate Use of the Dispatch Industry and Its Key Success Factors
Key Success Factors
The main purpose of the research is to analyze specific elements that influence organizations to resort to the dispatch industry and to understand the key success factors of this industry through the case study of the Taipei World Trade Center (TWTC). The research method employed was case study of the qualitative research and the data was collected by in interviews. The sample population of nine participants consisted members from the user enterprise, dispatched work agency and dispatched workers. According to the arrangement and the analysis of the research data, we can get the findings of the study are as follows: 1. The four main factors that influence an organization’s outsourcing decision-making include the user enterprise, dispatched work agency, dispatched workers, and external environment. 2. The TWTC dispatch process is similar to that of the hiring process: Need assessment, selection, contract formulation, rights and responsibilities, management, triangular arrangement, and re-evaluation. 3. The crucial element affecting the success of TWTC human-resource dispatching is the conjoint cognition for human-resource dispatching among the triangular arrangement (user enterprise, dispatched work agency and dispatched workers) before working. At the pre-dispatch phase, several areas need special attention to ensure success: Careful selection of outsourcer, reasonable wage and service fees, reasonable contract specifications, accurate assessment of worker needs, transparent recruitment process, fair selection criteria, appropriate indemnification (guarantee) for operative (labor) contract, consistent reevaluation, and understanding and cooperation between user enterprise and the dispatched work agency. Throughout the contract duration, user enterprise are obligated to establish communication, ensure worker rights, provide continuous training, deliver performance appraisal, afford emotional support, evaluate the outsourcer, delegate management, arrange alternative candidates with outsourcer, secure employee welfare, acknowledge worker competencies, locate best-fit for every position, and assist in planning and development of job description . Post-dispatch involves evaluations from all three parties, and are used to improve job descriptions for future dispatched workers. The package includes evaluations on the outsourcer from the user enterprise, the user enterprise from the outsource agency, and outsourcer from the dispatched workers.
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