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An Investigation between the Relationship of Regulating Emotional Labor and Organizational Commitment with Job Performance and Job Satisfactions as Mediator in Sales Engineers
Nowadays, everyone should be able to manage and regulate their emotions no matter which kind of industries they are in. Sales engineer as well, as one of the most important occupations in the technology industries. According to Shenhar (1994), a good sales engineer should not only have the skills to maintain good relationships with the colleagues and the communication between different department but also the ability to coordinate with their supervisors. To keep the sales engineers in the company has become a big issue for many enterprises. This study focuses on the relationship between emotional labor and organizational commitment with job satisfaction and job performance act as mediators. This study orchestrated 131 sampled sales engineers from C Technology Corporation (127 qualified samples, 96.95% effective response rate through questionnaires and statistics analysis using methods including coefficient of internal consistency, descriptive statistics, factor analysis, independent-sample T test, and multiple regression analysis with finding shows that emotional labor is positively significant to organizational commitment. Job satisfaction acted as a mediator between emotional labor and organizational commitment. The result shows no significance between organizational commitment and job performance. With this finding, this study shows some light by suggesting strengthen emotional labor job training so that employees can improve their feelings toward the organization and finally strengthen the sustainable operations.
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