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|Title:||工作滿足、工作壓力與組織承諾關係之調查研究 ── 以C航地勤人員為例|
A Study on the Relationship among Job Satisfaction, Job Stress and Organizational Commitment: The Case Study of C Airlines’ Ground Staff
airline ground staff
In facing the global competition, airlines have to establish a strategic alliance with international airlines, deploy airline network density, and expand diversified sales operations to break through the predicament and continue to operate. The front line ground staff has experienced a sudden increase in agency work, and the reservation ticketing system and service flow specifications have been updated frequently. The pressure on the body and mind is unpredictable. While organizations can understand and support employees, appropriately address the sources of stress on employees, the employees' job satisfaction will inevitably increase, and they will strengthen their commitment to the organization and strive to provide support for the company. The purpose of this study is to understand the relationship between job satisfaction, work pressure and organizational commitment of airlines ground staff. This study uses literature analysis, questionnaires, and other methods to take C airlines ground staff as the research object, using SPSS statistical software for narrative statistical analysis, reliability analysis and independent sample t-test. , single factor analysis of variance, correlation analysis and regression analysis. The results of the study found that: Job satisfaction has a significant positive impact on organizational commitment. Job stress is significantly related to job satisfaction, and workplace fatigue has a significant negative impact on job satisfaction. Job stress is significantly related to organizational commitment, and labor participation and psychological load have a significant negative impact on organizational commitment.
|Appears in Collections:||學位論文|
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