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A Competency Analysis of Hotel General Managers
Fuzzy Delphi method
DANP analysis (DEMATEL base on ANP)
|Abstract:||專業能力之概念早已廣泛應用在人力資源管理實務上(Boyatzis, 1982; Spencer& Spencer, 1993)。建立管理者專業能力模式(competency model)用來評量管理者或未來領導者人是否具備成功關鍵的專業能力，也成為企業及國際連鎖旅館之趨勢(Chung-Herrera et al., 2003; O’Fallon & Rutherford, 2010)。領導者的專業能力及績效表現將決定企業的成敗(Drucker, 1989)，有鑑於領導者專業能力之重要性，本研究以國內旅館業總經理為研究對象進行旅館業總經理專業能力之分析研究，主要研究目的為發展旅館業總經理應具備之專業能力模式，分析評估各專業能力因素間之影響關係及重要性。
The concept of competency had been widely applied on human resource management practices (Boyatzis, 1982; Spencer& Spencer, 1993). It has also become a trend in organizations and international chain hotels, to develop a competency model on managers as guidance on performance assessment for managers or any potential leaders, regarding their competencies as needed for them to be successful in their jobs (Chung-Herrera et al., 2003; O’Fallon & Rutherford, 2010). As Peter Drucker has noted that the competence and performance of managers determine the fate of the company (Drucker, 1989), and the managers playimportant roles in a company‘s success. Therefore, on the basis of importance for the competency of the managers, the purpose of this study is to make analysis on the competency of the general managers (GMs) in the hotel industry of Taiwan, in order to develp a competency model required by the hotel GMs. Furthermore, to identify the relationships and importance among each competency factors. A three-stage research design is adopted in this study, using both qualitative and quantitative approaches, to include: (1) with qualitative research for document analysis, literature review and depth interview in the first stage, to develop a conceptual framework of hotel GM’s competency profile; (2) using Fuzzy Delphi method in the second stage, in order to determine the competency perspectives and criteria required by the General Managers of the hotel industry; (3) utilizing DANP (DEMATEL base on ANP) to analyze the proposed competency model in the study, to understand dynamic influential relationships and degree of importance between various competency perspectives and criteria for the General Managers of the hotel industry. The results demonstrate a “competency model for the hotel GM”, which includes five major competency perspectives with 20 criteria: 1. Strategic and Conceptual competency: including five competency criteria as vision, analytical, strategic management, implementation, problem-solving, and crisis management. 2. Leadership and communication competency: including four competency criteria, as interrelationship, communication, leadership, and foreign language ability. 3. Cultural and esthetics competency: including three competency criteria, as culture, creativity, and esthetics. 4. Self-conceptual competency: including two competency criteria, as self-management and attitude. 5. Technical competency: to consist of five competency criteria, as on-site management, human resource management, financial management, sales and marketing, and information application capability. DANP results reveal the ranking of importance for the five competency perspectives respectively as: “Strategic and Conceptual competency”, “Technical competency”, “Leadership and communication competency”, “Self-conceptual”, and “Cultural and esthetics competency”. Moreover, the “Strategic and Conceptual competency” is the most critical competency required by the General Managers of hotel industry.
|Appears in Collections:||學位論文|
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