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Intensive Chinese Course Design For Japanese Airport Ground Staff
Japanese Airport Ground Staff
Chinese Course for Airport Ground Staff
The number of foreign visitors to Japan from Chinese areas has increased owing to the economical development and the increase of the air service routes operated between Japan and Chinese areas. For example, the foreign visitors from Mainland of China and Taiwan have increased remarkably. The opportunities which Japanese airport ground staff use Chinese with passengers have increased. How to improve the Chinese ability, the quality of service and job efficiency, this is the issue to solve. I adopt the descriptive qualitative method. First of all, I will review the Chinese courses for tourism offered in universities in Japan. After that, I will try to understand the needs of Japanese airport ground staff for their intensive Chinese course by questionnaire research, interview and observation at Fukuoka Airport. The results of research are as below: 1) It is the language communication difficulty between passengers that learners encounter. 2) When we discuss the teaching environment which is suitable for airport ground staff, the class hour and location must be taken into consideration. 3) The content of course has to be very practical. 4) The goal of course has to be achieved by the teaching composed of actual scenes which ground staff will encounter. 5) Special language teacher with carriers in airline industry is also important. Lastly, I will propose the principles of design for Intensive Chinese Course for Japanese Airport Ground Staff based on the relative theories and above result of research. I will also design one unit based on the principles. I hope this thesis will be useful for the design of Intensive Chinese Course for Japanese Airport Ground Staff and compilation of relative textbooks.
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