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Reseach on Service Quality and Quality of Live in Home Care Service for Disabled Elders
home care service
quality of life
|Abstract:||本研究的目的在於檢視居家服務之服務品質與失能老人生活品質之關聯，採用問卷調查的方式，以台北市及新北市共133位使用居家服務的失能老人為研究對象。研究工具包括自編服務品質問卷、WHO之生活品質問卷以及老人的基本資料與服務使用時數。所蒐集的資料，以描述性統計、t 檢定、單因子變異數分析、Pearson 相關及階層迴歸等統計方式進行資料分析。綜合分析研究結果發現如下：
The purpose of this study was to discuss the relationship between service quality and disabled elders’ quality of life. Questionnaire investigation was adopted and 133 frail elders who have home care service and live in Taipei City and New Taipei City were the study subjects. Self-arranged service quality questionnaire, WHO questionnaire for quality of life, basic information of the elders, and the hours that elders have home care service were the study tools. The collected data was analyzed through descriptive statistics, t-test, one-way ANOVA, Pearson correlation analysis, and hierarchical regression. The comprehensive analytical study results and findings are as follows: 1. The disabled elders’ satisfaction towards service quality was relatively high, where the scores of reliability and assurance were higher. For quality of life, the elders’ feeling towards their quality of life was averagely satisfied, but they were not satisfied with their health, where the scores of social relationship were the highest and the scores of psychological condition were the lowest. 2. For basic attributes of the disabled elders, significant difference was found regarding the elders’ feelings towards home service quality, as in relevant variables including age, education level, and average monthly expense. Significant difference was found regarding the elders’ feelings towards quality of life, as in relevant variables including age, education level, living condition, have main carer or not, degree of disability, and weekly home care service hours. Other variables including gender, religion, and have chronic diseases or not did not influence the elders’ feelings towards home care service quality or quality of life significantly. 3. The reliability and assurance of service quality was significantly related with the environmental factors of quality of life. 4. After finishing hierarchical regression, 22.7% of variance of elders- society relationship was explained by variables including age, education level, average monthly expense, living condition, have main carer or not, degree of disability, weekly home care service hours. After combining age, education level, average monthly expense, living condition, have main carer or not, degree of disability, weekly home care service hours, tangibility, reliability, and care with two interaction factors, service quality and degree of disability, 6.9% of variance of elders’ environmental factors could be explained. Suggestions were provided for the government and related management and service organizations in accordance with the study result as the reference of future policy plan and service. If the service organizations provided good home care service quality, then the quality of life of elders could be promoted so that they could live happily in the community.
|Appears in Collections:||學位論文|
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