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Exploring the Taipei City Daycare Services and Teamwork Experiences
Abstract From the view of professional manpower and semi-professional manpower of organizations, this study explores the cooperation mode, cooperation experiences of Taipei City daycare service team, the cooperation relationship among the team members, the challenges they face and how they deal with them. Suggestions for teamwork are proposed based on the research results. This study adopts qualitative research and uses non-random sampling method to select three daycare service organizations in Taipei City for the research. Data were collected from social workers, nurses, nurse aids and supervisors. 11 people with actual teamwork experiences were interviewed. The main findings include: I. Team members not only include professional members but also service users and their family in order to provide comprehensive services to the elderly. II. Every team member plays an important role in the process of cooperation, and each one is indispensable. The professional information is shared and owned by all. During the service process, the members cooperate through active help, business consulting, mutual assistance, professional cooperation and information provision. III. The challenges of teamwork can be divided into anthropogenic factors and environmental factors. Among them, unfavorable human factors include cooperative attitude, personal characteristics of the members, differences in educational background, difficulty in reaching consensus and inadequate professional competence. Environmental factors include overloaded institutional capacity and defect of lateral connection. IV. In the development of teamwork, the value and mission of the team should be confirmed by the middle management or executives in the organization and then the middle management or executives guide the team to work towards the direction of the value and mission. In addition, teamwork should be built through the managers, team members and organization. In the end of the article, suggestions are provided based on the research findings and discussion to provide references for the cooperation of daycare teams.
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