台灣金融業人員之跨文化職能與發展
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2012
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Abstract
There were three purposes in the study, to explore intercultural competences for professional financial workers, to explore communication barriers they met in intercultural context, and to investigate the developmental approaches of intercultural competences for them. Qualitative method with semi-structured interviews and observation instruments were employed to collect data. There were 9 interviewees in the study, including investment analysts, research associates, equity sales, and secretary. Findings were identified through interviews of 9 subjects. Among intercultural competences, language ability is the basic one, and presentation skill is regarded as the most important one. Lack of language proficiency, different thinking and communication styles, lack of cultural knowledge and conversation topics, and cultural difference are identified as barriers in intercultural communications. Working under intercultural environment and abroad experience are regarded as long-term methods to develop intercultural competence. Other methods such as exposure under English environment, presentation skill training, experience sharing, conference calls and reading materials are provided in finding.
There were three purposes in the study, to explore intercultural competences for professional financial workers, to explore communication barriers they met in intercultural context, and to investigate the developmental approaches of intercultural competences for them. Qualitative method with semi-structured interviews and observation instruments were employed to collect data. There were 9 interviewees in the study, including investment analysts, research associates, equity sales, and secretary. Findings were identified through interviews of 9 subjects. Among intercultural competences, language ability is the basic one, and presentation skill is regarded as the most important one. Lack of language proficiency, different thinking and communication styles, lack of cultural knowledge and conversation topics, and cultural difference are identified as barriers in intercultural communications. Working under intercultural environment and abroad experience are regarded as long-term methods to develop intercultural competence. Other methods such as exposure under English environment, presentation skill training, experience sharing, conference calls and reading materials are provided in finding.
There were three purposes in the study, to explore intercultural competences for professional financial workers, to explore communication barriers they met in intercultural context, and to investigate the developmental approaches of intercultural competences for them. Qualitative method with semi-structured interviews and observation instruments were employed to collect data. There were 9 interviewees in the study, including investment analysts, research associates, equity sales, and secretary. Findings were identified through interviews of 9 subjects. Among intercultural competences, language ability is the basic one, and presentation skill is regarded as the most important one. Lack of language proficiency, different thinking and communication styles, lack of cultural knowledge and conversation topics, and cultural difference are identified as barriers in intercultural communications. Working under intercultural environment and abroad experience are regarded as long-term methods to develop intercultural competence. Other methods such as exposure under English environment, presentation skill training, experience sharing, conference calls and reading materials are provided in finding.
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Keywords
跨文化職能, 跨文化溝通, 金融業, Intercultural competence, intercultural communications, financial professional