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A Study on Quality of University Services by Technological Colleges and Universities and Campus Life Adaptation for Placed Students
Quality of University Services
Campus Life Adaptation
Taiwan technological colleges and universities are facing insufficient number of student recruits and financial difficulties due to the declining birth rate. Between 2014 and 2018, many technological colleges have become extinct. The students face the problem of transfer. The Ministry of Education, according to the ‘Private Schools Act’, has set up an exclusive project that placed the students to other nearby private colleges and universities to protect the education rights of the students. Due to the impact of declining birth rate, between 2014 and 2019, more than 2000 students have been placed in the exclusive project in which the number is increasing which renders necessary to explore the protection of the education rights for the students and their status of adaptation to the campus life. The study, on the quality of university services by technological colleges and universities and campus life adaptation for placed students, employed deep qualitative and quantified questionnaire as the research method of collecting information. The deep interviews of 13 placed students and quantified questionnaire on a schools of placement have acquired 208 valid questionnaires which have undergone SPSS 22.0 descriptive statistics, independent sample t test, differential analysis, product-moment correlation analysis and regression analysis. Conclusions derived:（1）the satisfaction feeling that is positive on the service quality of the placement schools by the placed students is leaning toward high, of which satisfaction rate for academic related measures is the best; however, the trust for the school’s reputation by the students, communication channels, and flexible grading still have room for improvement. (2) the status of adaptation to campus life by the placed students are fairly normal where the interaction between the students and the teachers and peers is better; however, the goal of recognition of the school and emotional adaptation are somewhat on the low side, which is a point to which that the operators must pay attention. (3) The status on the service quality of the placement schools by the placed students differs in terms of gender, the reason of choosing the placement schools, or academic achievement. (4) The status on the adaptation to the campus life by the placed students differs in terms of gender, the reason of choosing the placement schools, academic achievement, or the placement schools. (5) The better quality of provided service by the placement schools the better the placed students adapt to the campus life, which has a higher correlation to the placement school’s providing individualized care and professionalism of the faculty. (6) The school’s service quality may predict the adaptation to campus life by the placed students where whether the placement school can provide individualized care and deliver promised services are what the placed students value the most. Lastly, based on the conclusions, recommendations will be proposed and provided to education administrativeon authority, universities, and future studies for reference.
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