Exploring key factors in online shopping with a hybrid model
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Date
2016-11-30
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Abstract
Abstract
Introduction
Nowadays, the web increasingly influences retail sales. An in-depth analysis of consumer decision-making in the context of e-business has become an important issue for internet vendors. However, factors affecting e-business are complicated and intertwined.
Case description
To stimulate online sales, understanding key influential factors and causal relationships among the factors is important. To gain more insights into this issue, this paper introduces a hybrid method, which combines the Decision Making Trial and Evaluation Laboratory (DEMATEL) with the analytic network process, called DANP method, to find out the driving factors that influence the online business mostly.
Discussion and Evaluation
By DEMATEL approach the causal graph showed that “online service” dimension has the highest degree of direct impact on other dimensions; thus, the internet vendor is suggested to made strong efforts on service quality throughout the online shopping process.
Conclusions
In addition, the study adopted DANP to measure the importance of key factors, among which “transaction security” proves to be the most important criterion. Hence, transaction security should be treated with top priority to boost the online businesses. From our study with DANP approach, the comprehensive information can be visually detected so that the decision makers can spotlight on the root causes to develop effectual actions.
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Citation
SpringerPlus. 2016 Nov 30;5(1):2046