柯皓仁Ke Hao Ren張雅君Chang Ya Chun2019-08-282016-7-252019-08-282011http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22GN0097153120%22.&%22.id.&http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/89145本論文採量化方法，以問卷調查探討災害防救人員資訊行為，期望藉由此研究，瞭解影響災害防救人員資訊行為的因素，剖析災害防救人員所需要的資訊服務，以提供更適切的資訊服務協助解決其業務需求。茲將本研究之發現分述如下： 一、 災害防救人員資訊需求方面：（一）執行「減災」職務是促發資訊需求的主要情境；（二）災害防救人員使用資料類型以網頁資訊為主，對於常用資料語言習慣以中文資料為主，英文與日文為輔；（三）單位內部資訊是資訊來源機構中使用頻率最高的資訊。 二、 災害防救人員資訊尋求方面：（一）資訊尋求依循「省力原則」；（二）圖書館或資料中心是災害防救人員找尋資訊的重要管道之一；（三）資訊尋求時，缺乏整合查詢工具、無法即時取得、缺乏獲取最新資訊管道。 三、 災害防救人員資訊使用方面：（一）選擇工作相關資訊時以資料精確性等品質因素為主要考量點；（二）資訊使用主要以報告撰寫、充實專業能力為主。 四、 災害防救人員人口特徵對其資訊行為的影響有：（一）所屬研究單位是影響災害防救人員資訊行為最重要之變數；（二）災害防救人員年資越深，人際脈絡管道使用越高；（三）災害防救人員教育程度越低，易在資訊尋求上遭遇困難；（四）資訊需求與使用受所屬學科領域影響。 針對研究結果以使用者角度為觀點，對災害防救單位之資源及服務提出以下建議：一、網路資源檢索之學習；二、圖書館或資訊中心之利用；三、加強關鍵資訊收集，並建立整合查詢平台；四、知識庫建立，加強推廣組織知識分享；五、災害防救專家人才庫建立與更新；六、定期進行使用者需求調查。This thesis quantifies the information behavior of disaster prevention professionals by means of a survey. With a view to adequate supply of information, the survey aims to perceive what causes disaster prevention professionals to adopt certain behaviors as well as their needs for information services. Primary research results are described as follows: Information Needs: the conduct of disaster mitigation is the primary context to raise the needs for information; online resources, majorly in Chinese, English, and Japanese, stand as the main type of information that disaster prevention professionals deal with; existing resources in information-providing agencies stand the highest usage frequency. Information Seeking: information seeking follows the “Principle of Least Effort;” the library/ database serves as one of the crucial means for the disaster prevention professionals in search of information; there is a lack of tools that provides integrated access to all sorts of information; immediateness is still an issue when seeking for information; there is a lack of access to the most recent information. Information Use: the accuracy, authoritativeness, and accessibility of information are crucial in the choice of relevant information for professional purpose; information use is mainly aimed at reports and professional enhancement. Effects of the Characteristic of the Disaster prevention professionals on the Information Behavior: the premier factor that determines the information behavior is the institute of the professional; the social network of the professional grows along with his/ her experiences; disaster prevention professionals with less education/ professional training would face more obstacles when seeking for information; the professional background affects the information needs and use of disaster prevention professionals. The following suggestions are given from the users' stance and proposed for the information and related services within disaster responding agencies: 1. Conduct training for sorting through online resources. 2. Make better use of the library/ databases. 3. Fortify the collection of essential information and set up a platform that provides access to comprehensive resources. 4. Establish a knowledge-based database and further promote knowledge sharing within the organization. 5. Establish and frequently update the HR database of disaster-response experts. 6. Survey the users’ needs periodically.資訊需求資訊尋求資訊使用災害防救人員Information NeedsInformation Seeking BehaviorInformation UseDisaster Prevention Professionals