余鑑于俊傑Yu, ChienYu, Chin-Cheh郭榮元Kuo, Rong-Yuan2019-09-03不公開2019-09-032014http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22GN060171036H%22.&%22.id.&http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/96667健全的金融業對國家產業的發展與人民的消費、理財，脣齒相依。近幾年因受金融自由化政策的衝擊，台灣的銀行業競爭十分激烈，在這樣的背景之下，金融銀行業者除了堅持自身價值，以及用有效率的方式運用既有資源外，唯有積極自行提升服務創新品質才能自立於競爭之林。近年個案K銀行更將創新視為重要目標，以老字號的銀行孕育出創新活力。 本研究旨在探討知覺組織支持、個人與工作適配、心流經驗、創新行為與時間壓力之間的關聯性，並以心流經驗為中介變項，運用層級迴歸來分析心流經驗在知覺組織支持、個人與工作適配與創新行為之間的中介效果，以及以時間壓力為調節變項，分析心流經驗與創新行為之間是否具有調節效果。而本研究之對象為K銀行人員，採用抽樣方式以獻上問卷網站、郵寄、E-mail及委託發送問卷來蒐集調查資料，總共回收了382個有效樣本。 研究結果發現：(1)知覺組織支持對心流經驗有正向影響，(2)個人與工作適配對心流經驗有正向影響，(3)心流經驗對創新行為有正向影響，(4)知覺組織支持對創新行為有正向影響，(5)個人與工作適配對創新行為有正向影響，(6)心流經驗對知覺組織支持影響創新行為具有部分中介效果，(7)心流經驗對個人與工作適配影響創新行為具有部分中介效果，(8)時間壓力對心流經驗影響創新行為不具調節效果。本研究結果期望能運用於人力資源管理實務，藉由給予員工鼓勵與支持的環境、讓每個職位找到最適員工及培養員工內在工作動機來增進員工的創新行為。Nowadays, duo to some factors such as globalization and competitions, there is an increased motivation to improve efficiency and effectiveness of organizations. Organizations need to do some adjustment to survive. Making continual improvements gives organization sustainability. Bank K has been devoted to build innovation for years and brought new energy into this old brand. This study aims to examine the correlation among perceived organizational support, person-job fit, flow, innovation behavior and time pressure. Flow is served as the mediation variable. Time pressure is the moderator variable to analyze the effects between flow and innovation behavior. The object of this study is the employees of Bank K. The empirical data are collected by E-mail and mail. The total of the valid samples are 382. The results showed: (1) perceived organizational support has a positive impact on flow. (2) person-job fit has a positive impact on flow. (3) flow has a positive impact on innovative behavior. (4) perceived organizational support has a positive impact on innovative behavior. (5) person-job fit has a positive impact on innovative behavior.. (6)The mediation of flow in perceived organizational support effecting on innovative behavior is only partial. (7)The mediation of flow in person-job fit effecting on innovative behavior is only partial. (8) time pressure has no moderating effects on flow influencing innovative behavior. We hope that the results can be applied in the recruitment selection and management.知覺組織支持個人與工作適配心流經驗創新行為時間壓力perceived organizational supportperson-job fitflowinnovative behaviortime pressure