Arthur Hendricks2014-10-272014-10-272005-04-??http://rportal.lib.ntnu.edu.tw/handle/20.500.12235/15478While a number of articles about electronic reference have been written, most are from the point of view of the librarian. Very few, if any, deal with user feedback regarding electronic reference. This article offers a review of the feedback received from surveying users of the Portland State University (PSU) Library’s email-based electronic reference service, and discusses the current status and future trends of virtual reference.Chinese American librariansUser satisfaction surveyAcademic library