林怡君Lin, Yi-Chun黃美森WARISA KRONGBOONYING2019-08-282015-07-272019-08-282015http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22G060286026I%22.&%22.id.&http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/84802Many of the researches and practices of Human Resource Development (HRD) draws directly on an organizational behavior, aiming to explain how people within an organization runs the management structure as well as what are the essences that combines together as the elements driving the organization forward. Recognizing the contextual nature of organizational politics is not a new idea. This issue is mostly perceived by the majority as a bad influencing factor in the work environment. Regardless of the expansive number of studies that analyze the antecedents of organizational politics, broadly is known about its association with the level of job satisfaction. On the other hand, genuinely little is realized that perceived supervisor support (PSS) is able to direct the relationship of those two components to a positive course. Thus, this study aimed to inspect the organizational politics as a negative impact on the level of job satisfaction among first-lined customer representative employees, particularly in the aviation industry. This study also examined further if the perceived supervisor support (PSS) helps weakening the relationship state of those two variables. This study was directed with the quantitative research design while the convenient sampling of 300 full-time employees were chosen from 3 initially job positions based at Suvarnnabhumi Airport in Bangkok, Thailand. The result found that organizational politics had a negative impact on the job satisfaction while perceived supervisor support did not have a moderating effect on the relationship of those two variables.Many of the researches and practices of Human Resource Development (HRD) draws directly on an organizational behavior, aiming to explain how people within an organization runs the management structure as well as what are the essences that combines together as the elements driving the organization forward. Recognizing the contextual nature of organizational politics is not a new idea. This issue is mostly perceived by the majority as a bad influencing factor in the work environment. Regardless of the expansive number of studies that analyze the antecedents of organizational politics, broadly is known about its association with the level of job satisfaction. On the other hand, genuinely little is realized that perceived supervisor support (PSS) is able to direct the relationship of those two components to a positive course. Thus, this study aimed to inspect the organizational politics as a negative impact on the level of job satisfaction among first-lined customer representative employees, particularly in the aviation industry. This study also examined further if the perceived supervisor support (PSS) helps weakening the relationship state of those two variables. This study was directed with the quantitative research design while the convenient sampling of 300 full-time employees were chosen from 3 initially job positions based at Suvarnnabhumi Airport in Bangkok, Thailand. The result found that organizational politics had a negative impact on the job satisfaction while perceived supervisor support did not have a moderating effect on the relationship of those two variables.Organizational politicsJob satisfactionPerceived supervisor supportAviation industryFirst-lined customer representativeOrganizational politicsJob satisfactionPerceived supervisor supportAviation industryFirst-lined customer representative