宋修德陳建銘韓啟禹2014-10-272014-10-272005-06-??http://rportal.lib.ntnu.edu.tw/handle/20.500.12235/30479汽車服務業服務品質滿意度PZBSERVQUALAutomotive service industryService qualitySatisfaction大臺北地區汽車服務業服務品質滿意度之研究The Study on the Customer Satisfaction of Service Quality in Automotive Service Industry in Taipei Area