鄭勝分許嬌女Shu, Chiao-Nu2019-08-292019-06-302019-08-292019http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22G0004023102%22.&%22.id.&http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/92000家庭結構改變及科技的發達，造成兒童、青少年情緒變得更衝動和脫序的廣泛現象，家庭乃至整個社會，情緒表達和管理能力普遍的低落，社會問題也日趨嚴重，引起世界各國高度的重視和關注，故情緒教育的推動是刻不容緩的事。 在政府政策尚未關注前，由民間機構發起培訓情緒教育志工，透過教育的力量進入校園為學童的情緒管理打基底，推動至今已近十五年，情緒教育已在民間發酵，但其對於社會之影響如何？目前仍欠缺合適的評價，爰引發本研究之動機。基此，本研究之目的在於從社會投資的觀點分析情緒教育志工之服務產值，首先透過志工服務產值，讓更多人關注及投入資源，其次讓政府政策單位正視情緒教育的重要性。 本研究藉由探討國內外情緒教育推動現況及推動模式之脈絡，志工培訓的方式及服務產值之研究，並將訪談逐字稿文本資料套用MAXQDA軟體進行分析與歸納，編碼架構包含有形產值、無形產值和產值之評價三大主軸，導入社會投資觀點，訂出無形收入項和支出項的價格，並推估計算志工服務產值總金額。 研究結果顯示，非營利組織芯福里協會在106年度的有形和無形總收入為新台幣156,967,865元，總支出為新台幣46,829,324元，以社會投資觀點計算芯福里協會的總收入除以總支出的比值是3.35，也就是每投入1元可以回收3.35元，另外無法計價的影響層面有對個人、家庭、學校、社會乃至國家的影響層面，例如舉辦國際論壇讓南、北兩大城市引進、學校辦校際交流的讓北京教育單位積極引進，以及教案受到肯定的延伸效益，全球獨一無二的情緒教育老師教練，這些都是無法計價的影響面，因此，情緒教育是一個值得投資的「投資學童未來的教育工程」。 本研究以課程教案、執行力及政府政策配套作為產值評價之基準，並依評價後結果提出改善策略，冀希研究之結論及建議能提供我國政策單位、民間機構未來之參考。The change of family structure and the development of science and technology have caused children and adolescents emotions becoming more impulsive and disordered. Family and society as a whole, the emotional expression and management ability are generally low, and social problems are becoming more and more serious, causing high value and attention from all countries in the world. Therefore, it is imperative to promotion of emotional education. Before the government policy has not paid attention to it, the private institutions have initiated the training of emotional education volunteers, and used the power of education to enter the campus to lay the foundation for the emotional management of school children. It has been promoted for nearly fifteen years now, and emotional education has been fermented among the people. But what is its impact on society? there is still a lack of appropriate evaluations, this led to the motivation of this study. Based on this, the purpose of this study is to analyze the service output value of emotional education volunteers from the perspective of social investment. First, through the value of volunteer service, more people pay attention to and invest resources, and secondly, government policy units face the importance of emotional education. This study explores the current situation of domestic and foreign emotional education and the mode of promotion model, the research of volunteer training methods and service output value, and analyzes and summarizes the transcript material texts is applied to MAXQDA software, the coding structure includes three major axes of evaluation of tangible output value, intangible output value and output value, the social investment perspective is introduced, and the prices of intangible income items and expenditure items are set and pushed, estimate the total amount of volunteer service output. The research results show that the non-profit organization Taiwan Happiness Village Emotion Education Association tangible and intangible total income in fiscal year 2017 was NT$156,967,865, and the total expenditure was NT$46,829,324.the ratio of total income divided by total expenditure by social investment is 3.35, which means that NT$3.35 can be recovered for every NT$1 invested. In addition, the impact level of the inability to price has influence on individuals, families, schools, society and even the country, for example, an international forum is held to introduce the two major cities in the south and the north, and the school to conduct inter-school. The exchange of the Beijing education unit is actively introduced, as well as the affirmative extension of the teaching plan, the world’s only emotional education teacher coach,which is the impact of the inability to price. Therefore, emotional education is a worthwhile investment project for investing in the future ofstudent . This study uses the curriculum teaching plan, execution power and government policy support as the benchmark for output value evaluation, and proposes improvement strategies based on the results of the evaluation. It is hoped that the conclusions and recommendations of the research can provide reference for the future of government policy units and private institutions.情緒教育志工培訓社會投資服務產值emotional educationvolunteer trainingsocial investmentservice output