陳怡靜Chen, Yi-Ching簡苡甯Chien, Yi-Ning2025-12-092025-08-122025https://etds.lib.ntnu.edu.tw/thesis/detail/65f491e774d9e7b2e878f813553fc2bc/http://rportal.lib.ntnu.edu.tw/handle/20.500.12235/125172適度的閒聊有助於緩解壓力、促進人際關係與資訊流通，進而提升團隊合作與工作表現；然而，若過度閒聊，則可能造成注意力分散、效率下降，反而影響績效。本研究旨在探討職場閒聊對工作績效的影響，同時檢驗正向與負向情緒在其中的中介角色，以及外向性在此過程中的調節效果。研究採用問卷調查法，對象為工作滿六個月以上的全職員工，透過便利取樣共取得374份有效問卷。分析結果顯示，職場閒聊可透過正向情緒正向預測任務績效與脈絡績效。其中，對任務績效呈現完全中介效果，對脈絡績效則為部分中介，顯示正向情緒在其中扮演關鍵角色。相對地，負向情緒並未在兩者之間展現顯著中介效果。此外，外向性對職場閒聊與正負向情緒之間的關係未產生調節效果。本研究建議管理者適度引導並規範職場閒聊，營造健康正向的工作氛圍，以促進同仁關係、強化團隊合作，進而提升整體工作效能。Moderate small talk can help relieve stress, strengthen interpersonal relationships, and facilitate information exchange, which in turn enhances teamwork and job performance. However, excessive small talk may lead to distraction and reduced efficiency, ultimately affecting performance. This study aims to explore the impact of workplace small talk on job performance, examining the mediating roles of positive affect and negative affect, as well as the moderating role of extraversion. Data were collected through a questionnaire survey of 374 full-time employees with at least six months of work experience, using convenience sampling. The results indicate that workplace small talk positively predicts task and contextual performance through positive affect. Positive affect fully mediates the relationship with task performance and partially mediates the relationship with contextual performance. Negative affect does not show a significant mediating effect. In addition, extraversion does not moderate the relationship between workplace small talk and either form of affect. These findings suggest that appropriate workplace small talk should be encouraged to foster a positive and effective work environment.職場閒聊工作績效正向情緒負向情緒外向性workplace small talkjob performancepositive affectnegative affectextraversion學術論文