賴志樫Chih-Chien Lai高瑪麗Ma-Li Kao2019-08-282007-07-252019-08-282007http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22GN0694740111%22.&%22.id.&http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/84956科技進步與全球化影響促進了網路化訓練的興起，然而僅有少數研究著重於網路化訓練受訓者滿意度，大多數研究著重於數位學習的重要性，並且聚焦於學生們的經驗與滿意度。然而，如果公司可以事先將會影響網路化訓練受訓者滿意度的因素納入考量，那麼，它將可比事後對網路化訓練系統進行修正來得節省成本，此外，本研究著重於比較經理與員工對於影響網路化訓練受訓者滿意度因素之觀點，經理往往在行銷、設計、執行網路化訓練扮演著重要的角色，並且激勵員工參與，而員工則是整套系統的最終使用者，因此，若此二者之觀點間有著落差，勢必會引起許多的問題。基於收集他們意見想法的需要，本研究使用了質化與量化研究方法，在第一階段，問卷調查被用於找出影響網路化訓練受訓者滿意度之重要因素，在第二階段，主要採用訪談的方式，希望藉由此法了解這些重要因素如何影響網路化訓練受訓者滿意度、公司如何解決困難以滿足這些因素及他們對於網路化訓練的建議。在分析及討論獲得的資料之後，本研究發現，經理與員工對於網路化訓練受訓者滿意度因素之觀點的落差表現在使用網路的頻率、回應問題的速度及授課者的教學方式三大因素上。The advancement of technology and the impacts of globalization push the rise of WBT. It becomes a trend of training. However, there are few studies emphasize on trainee satisfaction of WBT. Most researchers attach importance on E-learning and aim at experiences or satisfaction of students. If companies can take factors which affect trainee satisfaction of WBT into consideration in advance, it would save more costs than improve after evaluating. Besides, this study focuses on comparing managers and employees’ viewpoints of factors which affect trainee satisfaction on WBT. Managers are important roles to market, design, and implement WBT or motivate employees to participate it and employees are the ultimate users. So, if there is a fall between their viewpoints, it would cause many problems. Owing to the need of colleting their opinions, this study will use both of qualitative and quantitative research methods. At the first stage, survey will be used to find out important factors of trainee satisfaction on WBT. And in the second stage, interview which is the main method will be used to understand how these important factors affect satisfaction of WBT, how samples solve obstacles to fulfill these important factors and what their suggestions are. After analyzing and discussing data, the study finds that differences between managers and employees’ viewpoints on influential factors on WBT are showed in three factors which are the frequency for using internet, the speed to reply questions which are posted, and the teaching style of instructors.影響因素受訓者滿意度網路化訓練influential factorstrainee satisfactionWBT