蔡錫濤Ted Shir-Tau Tsai林珮萱Pey-Shiuan Lin2019-08-282010-8-72019-08-282010http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22GN0697740021%22.&%22.id.&http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/85002台灣銀行業近年來逐漸增加至大陸投資的頻率以擴展市場。在擴展市場初期，台灣銀行業派遣許多經理至大陸發展經營生意。外派人員的管理已成為一重要課題。因此，此研究主要在訪談台灣銀行業經理以探索其派遣至大陸所需的職能，主要研究問題有以下幾點： 1. 台灣銀行業外派大陸經理的甄選條件。 2. 台灣銀行業外派大陸經理需扮演的角色與職責內容。 3. 台灣銀行業外派大陸經理需具備的職能。 4. 台灣銀行業外派大陸經理的訓練課程內容。 根據訪談內容，本研究歸納出台灣銀行業外派至大陸經理所需具備的知識，技能，經驗及人格特質，並可做為未來台灣銀行業外派大陸經理參考依據。 關鍵字：職能，職能模型，外派經理，銀行To expand the market share, Taiwanese banks has increasingly invested in China. In this start-up period, many managers were sending from Taiwan to China for running the business. The issues of managing expatriates have drawn attentions. To investigate the current situation of expatriate management of the Taiwanese banks to China, this study interviewed the business practitioners to portrait the general pictures of the following focuses: 1.The selection criteria for the Taiwanese bank expatriate managers assigned to China. 2.The roles and tasks for the Taiwanese bank expatriate managers assigned to China. 3.The required competencies for the Taiwanese bank expatriate managers assigned to China. 4.The content of training programs for the Taiwanese bank expatriate managers assigned to China. Base on the contents retrieved from the selection criteria, roles and tasks and content of training program, the study generated the required knowledge, skills, experiences and personality traits for the expatriate managers as a reference resource for the Taiwanese banks that designate expatriate to China. Keywords: competency, competency models, expatriate manager, banks職能職能模型外派經理銀行competencycompetency modelsexpatriate managerbanks