黃能堂HUANG, Neng-Tang林佳儀LIN, Chia-Yi2019-09-03不公開2019-09-032013http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22GN060071036H%22.&%22.id.&http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/96648現代社會中，企業面對的挑戰日漸激烈，企業為追求達到營運目標有賴於其員工之工作投入程度。而有高度工作投入的員工，能對客戶提供更好的服務，並產生更好的工作績效。本研究旨在探討影響企業員工工作投入之因素，藉由探討工作特性、組織氣候、組織承諾及工作投入的相關性，以提供未來實務界與學術界之參考。 本研究以A公司業務人員為研究對象，研究採問卷調查法，共計發放160份問卷，有效問卷回收共計138份，有效問卷回收率為86.3%。採描述性分析、信度分析、相關分析、迴歸分析與階層迴歸分析等進行研究假設檢定。研究發現：工作特性對工作投入呈現正向顯著影響；組織氣候對工作投入呈現正向顯著影響；工作特性對組織承諾呈現正向顯著影響；組織氣候對組織承諾呈現正向顯著影響；組織承諾對工作投入呈現正向顯著影響；組織承諾在工作特性與工作投入間具有部分中介效果；組織承諾在組織氣候與工作投入間具有部分中介效果。In present society, companies face more and more challenges. Companies need to rely on employees’ job involvement to achieve organizational objectives. And the higher job involvement employees offer the clients good service, the better the work performance. The purposes of the study were to explore the relationship among job characteristics, organizational climate, organization commitment, and job involvement. A self designed questionnaire was mailed to A leasing company employees. 160 questionnaires were sent out and 138 valid ones were returned. The effective respons rate is 86.3%. Descriptive statistics, reliability analysis, correlation analysis, regression analyses and hierarchical regression analysis were used to test the hypotheses. The results of this study are: job characteristics, organizational climate, organization commitment, and job involvement show remarkable positive correlation in between. The organization commitment has a partial mediation effect on the relationship between job characteristics and job involvement. The organizational climate has a partial mediation effect on the relationship between job characteristics and job involvement.工作特性組織氣候組織承諾工作投入Job characteristicsOrganizational climateOrganization commitmentJob involvement