大學圖書館學科服務之經營與管理研究
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Date
2011-10-01
Authors
邱銘心
蔡妍芳
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Publisher
國立臺灣師範大學圖書資訊學研究所
Abstract
圖書館是大學的心臟，說明圖書館是大學進行教學、發展學術研究的重要泉源。為了更貼近使用者的需求，大學圖書館開展許多創新服務，以提升服務品質與效能，學科服務即為其中之一。學科服務將圖書館整體服務以專業化、主題化、客製化的方式透過學科服務呈現給使用者，目前已成為國內大學圖書館提供專業化服務的趨勢之一。本研究採問卷法調查國內已實施學科服務的八所大學圖書館館長或單位主管，了解目前各館經營與管理學科服務的情形，包括（1）學科服務的現況；（2）大學圖書館館長對於學科服務的態度與看法；以及（3）學科服務的挑戰與未來。研究結果發現，圖書館主管認為學科館員最需要的能力和特質就是「具備人際互動與溝通能力」及「俱備分析及解決問題的能力／善用創意」。而「學科館員的學科專業知識」及「系所教師對於圖書館的重視程度」是影響學科服務的最重要因素。學科服務所遭遇到的困難是學科館員的「學科專業知識不足」、「學科館員人力不足」及「圖書館缺乏完善的評鑑及輔導制度」。而就圖書館而言，學科服務對大學圖書館最大的影響在於「增加與使用者的溝通聯繫」、「改善圖書館的專業形象」、與「提升圖書館的服務滿意度」。學科服務在臺灣仍屬起步階段，我國的發展環境與歐美學術環境大不相同，大學圖書館在推動服務時勢必不能全盤沿用國外的經驗，因此希冀藉由本研究探討目前實施的現況及面臨的困難及挑戰，以作為其他圖書館推動學科服務時的參考。
“The library is the heart of the university.” This quote indicates that the library holds the academic function of the university. In order to better satisfy users’ need, academic libraries have begun to provide many innovative services to enhance quality and functionality, and one of them is subject services. Subject services are provided through specialized, collection-based, and customized integral library services performed by subject specialists. This study utilizes the survey data collected from library directors or administrators from eight academic libraries, which have offered the subject services. It is intended to identify the questions and concerns of subject services regarding (1) the status of services provision; (2) library directors or administrators’ attitude toward and opinions on subject services; and (3) challenges and opportunities for subject services. Subject services is not new in the academic libraries in Europe and North America, compared with the early-staged development in Taiwan. With differences in academic environment, academic libraries in Taiwan should develop its own path and priorities in implementing subject services. It is hoped that this study can shed light on better management and better service of subject services for other academic libraries.
“The library is the heart of the university.” This quote indicates that the library holds the academic function of the university. In order to better satisfy users’ need, academic libraries have begun to provide many innovative services to enhance quality and functionality, and one of them is subject services. Subject services are provided through specialized, collection-based, and customized integral library services performed by subject specialists. This study utilizes the survey data collected from library directors or administrators from eight academic libraries, which have offered the subject services. It is intended to identify the questions and concerns of subject services regarding (1) the status of services provision; (2) library directors or administrators’ attitude toward and opinions on subject services; and (3) challenges and opportunities for subject services. Subject services is not new in the academic libraries in Europe and North America, compared with the early-staged development in Taiwan. With differences in academic environment, academic libraries in Taiwan should develop its own path and priorities in implementing subject services. It is hoped that this study can shed light on better management and better service of subject services for other academic libraries.