年長者應用人工智慧科技享受樂活黃金歲月之探討

Abstract

本研究以「年長者應用人工智慧科技享受樂活黃金歲月之探討」為研究主題，參考Maslow的人本需求理論及Clayton的ERG需求理論，調查年長者使用人工智慧科技互聯網服務及裝置情況，進而探討年長者如何善用互聯網服務及機器人協助，得以自主處理生活事物，享受舒適、健康、尊嚴的快樂退休生活。研究者根據所蒐集的相關參考文獻及現階段人工智慧產品相關資料，擬定訪談大綱題目，並經相關業界專家及學者審查後，設計半結構式的訪談題目，採用質性訪問調查法，以臺北市地區，年齡65歲以上，會使用智慧型手機及會使用網路搜尋功能的年長者為研究對象。分別談訪15位具代表性的年長者，並經受訪者確認訪談紀錄之完整與周全。據調查結果發現，受訪者日常生活中已離不開智能手機、智能手錶、網路社群媒體、影音媒體等，並經常使用網路銀行、網路購物、家事機器人、智能馬桶、人臉辨識安全監視系統…等人工智慧科技產品及服務；受訪者普遍了解人工智慧科技對於未來人生下半場的生活輔助會有很大的貢獻，也是未來的社會趨勢。本研究結果引伸出三個面向的建議，一、建議年長者本人，應保持自主健康管理與學習。二、建議家人指動關懷與尊重是倫理與人性的重要課題。三、未來社會福利制度及生活服務科技產品的設計，應理解臺灣年長者對科技接受的態度及行為模式、採納更多年長者的意見及建議、並朝更知性、更柔性的擬人化產品方向發展。

The purpose of the research is to explore how Artificial Intelligence Technology can help the aged enjoy their twilight years. With refering to the Theory of Human Motivation Theory of Maslow, A.H. (1943) and ERG Theory of Clayton Alderfer (1969),the research forcus on investigating the situation of Artificial Intelligence Technology are used by aged, exploring how to apply well network service of internet and AI Robots those help aged to manage their daily life independently and enjoy a happy retired life in comfort, health and dignity. By the method of qualitative research, drew up structured questionnaire outlines for investigating interview. On the basis of documents concerned and viewing current situation of AI application which commercialized as well, those questionnaire outlines have been made and gotten approval by expert related. Then, selected 15 aged over 65 years old as the subjects of research those who are internet user with smart phone and live in Taipei district. All interview records have been reconfirmed by interviewees via email or phone call. Finally, the research explored that the aged cannot live without AI products such as smart phone, smart watch, Facebook, Line, YouTube …etc. They also use internet banking , online shopping, robot cleaner, AI washlet, facial ID security systems…etc. normally. Interviewees agree that AI will provide great contribution for their rest of life. The result of this research initiate three suggestions which are 1. The family, welfare organizations and government agencies should help the aged good using AI products and web services for their life demand certainly with family’s love and respect. 2. The aged themselves should keep health management and learning as well. 3. The social welfaire system for the elderly and AI application development in the future should be based on elder’s practical demand and should adopt extensive suggestions from elders of healthy, subhealthy and weak.