中文資訊檢索系統的使用和使用者檢索問題探討
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Date
1999-12-01
Authors
吳美美
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Publisher
世新大學圖書資訊學系暨圖書館
Abstract
中文資訊檢索系統的使用已十分普及，但是對於使用者的使用行為仍未曾進行廣 泛的研究，本研究旨在瞭解中文資訊檢索系統的使用情形，選擇並分析幾個中文資訊檢索系 統：「中華民國期刊論文索引資料庫」（ CJI ）、「中央通訊社剪報資料庫」（ CNA ）、 「中華報紙論文索引系統」（ CNI ）、 「中華民國企管文獻摘要光碟資料庫」（ MARS ） ，以及「網際網路」（ Internet ）。研究方法包括問卷、觀察和訪談。研究結果發現中文 資訊檢索系統的檢索點使用呈現集中的現象；檢索結果的可用程度約為 50%；綜合滿意程度 約為 60%； 系統回應訊息滿意程度約為 65%； 操作滿意程度和系統回應時間滿意度都約為 70% 到 80%，其中「網際網路」最高約 83.6%。進一步分析發現檢索問題和檢索詞彙之間的 關係和資料庫的特質可能有關；檢索問題和檢索詞彙的關係呈現五種模式。報告中並有各系 統的使用者檢索困難分析。
Chinese information retrieval systems grow mushrooming in the resent years. To uncover the use and the users of these systems is vital for better system design and for the promotion of future use. This paper reports an exploratory research on the use and the users of four selective Chinese databases as well as Internet use. Methodology includes questionnaires, observation and in-depth interview. The results reveal that the average usability is 50%; overall satisfaction being 60%; satisfactory system interaction being 65%; satisfaction on system operation and response time of the four databases between 70% and 80%, with 83.4%, the highest for Internet searching. Limited access points are used by the most users. In addition, five models are identified to represent the relationship between user's search requests and search queries, namely, the straightforward model, the abundant terms model, the limited terms model, the broad to the specific concepts model, and the specific to the generic concepts model. It is also found that the model bears statistical significance with the individual database.
Chinese information retrieval systems grow mushrooming in the resent years. To uncover the use and the users of these systems is vital for better system design and for the promotion of future use. This paper reports an exploratory research on the use and the users of four selective Chinese databases as well as Internet use. Methodology includes questionnaires, observation and in-depth interview. The results reveal that the average usability is 50%; overall satisfaction being 60%; satisfactory system interaction being 65%; satisfaction on system operation and response time of the four databases between 70% and 80%, with 83.4%, the highest for Internet searching. Limited access points are used by the most users. In addition, five models are identified to represent the relationship between user's search requests and search queries, namely, the straightforward model, the abundant terms model, the limited terms model, the broad to the specific concepts model, and the specific to the generic concepts model. It is also found that the model bears statistical significance with the individual database.