Please use this identifier to cite or link to this item: http://rportal.lib.ntnu.edu.tw:80/handle/77345300/73373
Title: 參考服務政策與參考服務評鑑
Policy and Evaluation Issues of Reference Services
Authors: 國立臺灣師範大學圖書資訊學研究所
吳美美
Issue Date: 1-Jul-1999
Publisher: 國立臺灣大學圖書館
Abstract: 本文說明參考服務是圖書館服務的主要產品之一,產品是否受到市場歡迎,主要靠產品的品質以及使用者的擁護和口耳相傳。明確的參考服務政策和參考服務的評鑑研究是維護和提昇參考服務品質的兩大工具。本文介紹兩者的關係、目的、重要性,以及實施的方法。
This paper delineates the important issues of reference policy and reference evaluation, and the relationship between the two issues. Libraries are encouraged to apply these tools to enhance the quality of their information services.
URI: http://rportal.lib.ntnu.edu.tw/handle/77345300/73373
ISSN: 1682-2889
Other Identifiers: ntnulib_tp_A1203_01_025
Appears in Collections:教師著作

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