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Title: A Cost-Effective Virtual Reference Service:
Other Titles: Citation Index and Citation Analysis
Authors: Arthur Hendricks
Issue Date: Apr-2005
Publisher: 國立台灣師範大學圖書資訊研究所
Graduate Institute of Library and Information Studies
Abstract: While a number of articles about electronic reference have been written, most are from the point of view of the librarian. Very few, if any, deal with user feedback regarding electronic reference. This article offers a review of the feedback received from surveying users of the Portland State University (PSU) Library’s email-based electronic reference service, and discusses the current status and future trends of virtual reference.
Other Identifiers: B866C565-966F-1739-B2AE-E92637A0FCCE
Appears in Collections:圖書館學與資訊科學

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