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|Title:||A Cost-Effective Virtual Reference Service:|
|Other Titles:||Citation Index and Citation Analysis|
Graduate Institute of Library and Information Studies
|Abstract:||While a number of articles about electronic reference have been written, most are from the point of view of the librarian. Very few, if any, deal with user feedback regarding electronic reference. This article offers a review of the feedback received from surveying users of the Portland State University (PSU) Library’s email-based electronic reference service, and discusses the current status and future trends of virtual reference.|
|Appears in Collections:||圖書館學與資訊科學|
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