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The Study on the Factors Affecting Online Knowledge Sharing ─ A Case Study of a Discussion Board used by Research and Development Staff
Dr. Chung-Hsiung Fang
online knowledge sharing
Research and Development staff
The main purposes of the study were to discuss basic theories related to online knowledge sharing, factors that influenced the RD staff to share knowledge on-line. Moreover, the variation of the RD staff’s demographic variables in the case was also taken into consideration for online knowledge sharing. With all, it was hoped to provide the company in the case and other researchers interested in this topic some useful reference. The study conducted a questionnaire survey along with literature review. According to Krejcie’s simple random sampling, 257 RD engineers were selected as subjects from about 770 in the company of this case, with 245 valid questionnaires. Based on the results, four conclusions were made as follows. 1. Six aspects composed factors affecting one to share knowledge on-line, which were organizational culture, base construction of discussion board, rewards, working pressure, knowledge sharing design, and willingness of sharing knowledge. 2. Among the six aspects, the factor of knowledge sharing design influenced most, and then organizational culture, rewards, base construction of discussion board, working pressure, and willingness of sharing knowledge orderly. 3. By individual item, “A mutual trust created in the organization culture could help stimulate colleagues’ willingness to share knowledge” was what RD staff highly agreed most. 4. A positive result from the RD staff showed that the purposes of applying the tool to knowledge sharing had indeed been reached.
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