工作相依性對工作滿意度影響的自我效能中介效果分析-以工作複雜度及社會支持為調節變數 The mediator effect of self-efficacy for the effect of work interdependence on job satisfaction- work complexity and social support as moderator

Date
2014
Authors
劉柏辰
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Abstract
組織內工作的內容日趨繁重,完成任務需要不同的專業技能,相對於以往更加強調高度分工協調的特性,且工作的任務已無法單就個人的力量來獨自完成。本研究目的在探討工作相依性藉由自我效能之中介效果與工作滿意度的影響,以及加入調節變數工作複雜度及社會支持,對於整體模型之影響。本研究利用網路與紙本問卷,蒐集了600 份不同行業與職務類別的正職工作者,男性303 人(50.5%),女性297 人(49.5%),平均年齡為29.41 歲。各量表測量均有良好的信度,經驗證性因素分析結果也確立具因素效度,並利用SPSS 與R進行研究變項相關、階層迴歸分析等分析。 在控制性別、年齡、教育程度與主管別的影響後,工作相依性與自我效能及工作滿意度之間皆具有顯著正向影響,結果並顯示工作相依性與自我效能間存在正向之中介效果且對於工作滿意度具有良好的預測關係。此外,高度工作複雜度在工作相依性的程度上升之下,對於自我效能及工作滿意度具有強化影響。反之,低度工作複雜度則會弱化工作相依性與自我效能及工作滿意度之影響。表示在高度複雜的工作環境下,存在高度工作相依的特性有助於提升個人之自信心及工作滿意。再者,高度社會支持對於較高自我效能之員工與其工作滿意度則具有正向強化的效果,表示高度自信心的員工在受到高度的職場關懷與支持後,能夠較低度自信心者產生更高的工作滿意度。本研究依據工作特性不同,針對領導者及組織提出具體可行之建議,期能對實務界的施行有實質貢獻。最後,對未來研究建議與限制在文末有詳細討論說明。
Owning to the drasticchange of technology and complicated job content, job cannot easily be done by single worker nowadays; the new work mode emphasizes on work interdependence. The purpose of this study is to inquire the relationship between work interdependence and job satisfaction through the self-efficacy as a mediating variable; and introduce moderator variables of work complexity and social support among the work interdependence, self-efficacy and job satisfaction. The participants of the study were 600 employees from various jobs which simultaneously collected by paper and internet questionnaire. After reliability estimation and confirmatory factor analysis, the results revealed that the measurement had satisfactory reliability and validity respectively, so thenext Block were variable correlation and hierarchical regression analysis. Results of hierarchical regression analysis indicated that work interdependence, self-efficacy and job satisfaction all has positively influenced on each other. This study also examined that work complexity has brought moderating effect on the relationship between work interdependence and self-efficacy and job satisfaction. But moderating effect of social support only exist between self-efficacy and job satisfaction.
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工作相依性, 自我效能, 工作滿意度, 工作複雜度, 社會支持, work interdependence, self-efficacy, job satisfaction, work complexity, social support
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