Please use this identifier to cite or link to this item: http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/85054
Title: The Relationship of Organizational Culture, Compensation, Job Satisfaction and Turnover in The Gambia Service Industry
The Relationship of Organizational Culture, Compensation, Job Satisfaction and Turnover in The Gambia Service Industry
Authors: 賴志樫
Chih-Chien Steven Lai
Francis Jatta
Francis Jatta
Keywords: Employee turnover
Organizational culture
Compensation
Job satisfaction
Service industry
Employee turnover
Organizational culture
Compensation
Job satisfaction
Service industry
Issue Date: 2012
Abstract: The phenomenon of employee turnover globally is not anything new and despite numerous studies geared towards identifying the root causes, it remains a formidable challenge. However, the rates it occurs differ from region to region, from industry to industry and from institution to institution. This study conducted in The Gambia looked at the relationship of three work related variables - organizational culture, compensation and job satisfaction to turnover intention in the service industry, a sector currently characterized by high turnover rates. Respondents for the study were selected through purposive sampling and a survey instrument was used to collect the data. The data was analyzed using descriptive statistics, difference inferential statistics as well as associational statistics. The study unveiled compensation and job satisfaction as the chief predicators of turnover in the service industry in the country. Recommendations with reference to the findings were made in order to remedy the situation by paying closer attention to the entire compensation package of the workforce and boosting their overall job satisfaction in order to retain them, and increase their productivity. Recommendations also for subsequent research on the area have been offered to further broaden our understanding on the area.
The phenomenon of employee turnover globally is not anything new and despite numerous studies geared towards identifying the root causes, it remains a formidable challenge. However, the rates it occurs differ from region to region, from industry to industry and from institution to institution. This study conducted in The Gambia looked at the relationship of three work related variables - organizational culture, compensation and job satisfaction to turnover intention in the service industry, a sector currently characterized by high turnover rates. Respondents for the study were selected through purposive sampling and a survey instrument was used to collect the data. The data was analyzed using descriptive statistics, difference inferential statistics as well as associational statistics. The study unveiled compensation and job satisfaction as the chief predicators of turnover in the service industry in the country. Recommendations with reference to the findings were made in order to remedy the situation by paying closer attention to the entire compensation package of the workforce and boosting their overall job satisfaction in order to retain them, and increase their productivity. Recommendations also for subsequent research on the area have been offered to further broaden our understanding on the area.
URI: http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=%22http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22GN0699860215%22.&%22.id.&
http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/85054
Other Identifiers: GN0699860215
Appears in Collections:學位論文

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