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Language Management in Multinational Corporations
Chih-Chien Steven Lai
Chang-Ming Vic Tu
The rise of multinational organizations during last decades has become a common phenomenon and brings out new communication challenges in the world today. Language issues affect the daily operations and societal interactions in multinational corporations widely, especially for HR practitioners. However, there are gaps on the linkage between language management and organizational performance in the multinational corporations. By way of qualitative approach of in-depth interview, this research portrayed the communication challenges in HR function of multinational corporations, which reveals English is the core competency for HR practitioners. Secondly, this research observed that multinational corporations allocate less resource on development instead of recruiting competent talents in practices of language management. Lastly, suggestions such as the establishment of international environment were proposed by HR practitioners for managing languages in the future. The main contribution of this study is to provide practical insights for both multinational corporations and HR practitioners in managing languages. In a way, multinational corporations are able to improve their managerial capability in managing languages.
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