Please use this identifier to cite or link to this item:
The Relationship between the HR Core Competencies and HR Internal Customer Satisfaction in Taiwan
HR core competencies
HR internal customer satisfaction
|Abstract:||在這項研究中，五人力資源的核心競爭力 - 誠信和信譽，企業的知識，以客戶為導向，有效的溝通和戰略的貢獻被選為測試多少，他們可以有效地預測人力資源的內部客戶滿意度。中介作用的一個人力資源的核心競爭力 - 有效溝通的另一種關係 - 顧客導向和人力資源的內部客戶滿意度也測試。
In this research, five HR core competencies – integrity and credibility, business knowledge, customer orientation, effective communication, and strategic contribution were chosen to test how much they can effectively predict the HR internal customer satisfaction. A mediation effect of one HR core competency – effective communication on the relationship between the other one – customer orientation and HR internal customer satisfaction was also tested. Two scales were developed to measure the HR core competencies and HR internal customer satisfaction, a pilot test was done to refine the two scales. Item Analysis, exploratory factor analysis, internal consistency, were implemented to test the validity and reliability of the scales. Correlation, multiple regression, hierarchical regression, and t-test were practiced to analyze the relationship between the HR core competencies and HR internal customer satisfaction. It was confirmed that the five HR core competencies positively contribute the HR internal customer satisfaction, and the mediation effect of effective communication was verified as well. The finding of this research highly recommends the companies and HR professionals to focus on acquiring and developing these five HR core competencies.
|Appears in Collections:||學位論文|
Files in This Item:
There are no files associated with this item.
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.