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Factors Influencing Volunteer Retention in Social Welfare Institutes and Groups in Taiwan
Chih-Chien Steven Lai
This research aims to have a comprehensive investigation toward what are the factors influencing volunteer retention within organization. The adoption of organizational hierarchy included individual level, team level, and organizational level is adopted as the structure of this research. The participants in this research are divided into two categories; one is the volunteers who have been working in the same nonprofit organizations for three or more than three years, and another one is the volunteer administrators or manager who work with volunteers for three or more than three years. Multiple case studies approach was adopted in this research with the purpose of having abundant information from volunteers. In order to provide a general and helpful management guide for nonprofit organizations and social welfare institutes and groups in particular, the researcher chose over six organizations in Taiwan. This research is conducted through qualitative approach. The data is collected mainly from interview and document review. The findings of this study can be applicable to the people who making efforts on human resource management of nonprofit organization field and also dedicated to the people who devoted their time and efforts on doing voluntary job.
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