Please use this identifier to cite or link to this item: http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/84866
Title: How Interpersonal Communication Motives Influence Communication Satisfaction: Willingness to Communicate in Foreign Functional Language as a Mediator
How Interpersonal Communication Motives Influence Communication Satisfaction: Willingness to Communicate in Foreign Functional Language as a Mediator
Authors: 賴志樫
Lai, Chih-Chien Steven
林粹嬰
Sudthida Permpornsri
Keywords: willingness to communicate
interpersonal communication motives
communication satisfaction
functional language
cabin crews
willingness to communicate
interpersonal communication motives
communication satisfaction
functional language
cabin crews
Issue Date: 2018
Abstract: none
Willingness to communicate has been gotten attention by communication researchers during these recent years. Based on the concept that all non-native English speaking employees have to adopt English as functional language, this study focuses on discovering the relationships among interpersonal communication motives, willingness to communicate in foreign functional language and communication satisfaction. Data was obtained from 639 flight attendants who worked for Taiwan’s international airline company. The findings revealed that communication motives (except escape) had positive impact on communication satisfaction, which was in consistent with prior research. In addition, willingness to communicate also linked to satisfaction, and partially mediated the relationships between communication motives (pleasure, affection, relaxation and inclusion) and communication satisfaction. However, the mediator did not mediate the associations of control with satisfaction, and escape with satisfaction. In essence, the findings provided better understanding of communication cycle in terms of discovering the connection between employees’ communication motives and willingness to use foreign functional language for communication in workplace, which leaded to the understanding of their communication outcomes. At the end of the study, research limitations, implications and suggestions for future study were discussed.
URI: http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=%22http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22G060586020I%22.&%22.id.&
http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/84866
Other Identifiers: G060586020I
Appears in Collections:學位論文

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