Please use this identifier to cite or link to this item: http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/84801
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dc.contributor葉俶禎教授zh_TW
dc.contributorC. Rosa Yeh, Ph.Den_US
dc.contributor.author柯玉潔zh_TW
dc.contributor.authorLahelakuupokii Clevelanden_US
dc.date.accessioned2019-08-28T01:56:22Z-
dc.date.available2015-08-21
dc.date.available2019-08-28T01:56:22Z-
dc.date.issued2015
dc.identifierG060286025I
dc.identifier.urihttp://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=%22http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22G060286025I%22.&%22.id.&
dc.identifier.urihttp://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/84801-
dc.description.abstractEmployee job satisfaction is of dire concern to organizations utilizing human capital. Although numerous factors contribute to employee job satisfaction, researchers often dedicate their approach to this problem by focusing on internal organizational influences. However, this study proposed to examine the influences of customer feedback, work motivation and supervisor support on employees’ job satisfaction. The study collected 313 valid questionnaires from Hawaii’s business, public and nonprofit service industry employees working face-to-face with customers and clients. Statistical methods used to answer and test research questions included Pearson’scorrelation analysis and one-way ANOVA using SPSS 21. Analysis of moment structures (AMOS) was used for structural equation modeling (SEM) to test the five hypotheses of this research. Statistical analysis results show support all five hypotheses. Customer feedback, work motivation and supervisor support were all found to positively influence job satisfaction. Additionally, customer feedback as well as supervisor support indicate to positively influence work motivation.zh_TW
dc.description.abstractEmployee job satisfaction is of dire concern to organizations utilizing human capital. Although numerous factors contribute to employee job satisfaction, researchers often dedicate their approach to this problem by focusing on internal organizational influences. However, this study proposed to examine the influences of customer feedback, work motivation and supervisor support on employees’ job satisfaction. The study collected 313 valid questionnaires from Hawaii’s business, public and nonprofit service industry employees working face-to-face with customers and clients. Statistical methods used to answer and test research questions included Pearson’s correlation analysis and one-way ANOVA using SPSS 21. Analysis of moment structures (AMOS) was used for structural equation modeling (SEM) to test the five hypotheses of this research. Statistical analysis results show support all five hypotheses. Customer feedback, work motivation and supervisor support were all found to positively influence job satisfaction. Additionally, customer feedback as well as supervisor support indicate to positively influence work motivation.en_US
dc.description.sponsorship國際人力資源發展研究所zh_TW
dc.language英文
dc.subjectjob satisfactionzh_TW
dc.subjectsupervisor supportzh_TW
dc.subjectcustomer feedbackzh_TW
dc.subjectwork motivationzh_TW
dc.subjectjob satisfactionen_US
dc.subjectsupervisor supporten_US
dc.subjectcustomer feedbacken_US
dc.subjectwork motivationen_US
dc.titleInfluences of Customer Feedback, Work Motivation, and Supervisor Support on Job Satisfactionzh_TW
dc.titleInfluences of Customer Feedback, Work Motivation, and Supervisor Support on Job Satisfactionen_US
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