Please use this identifier to cite or link to this item: http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/84801
Title: Influences of Customer Feedback, Work Motivation, and Supervisor Support on Job Satisfaction
Influences of Customer Feedback, Work Motivation, and Supervisor Support on Job Satisfaction
Authors: 葉俶禎教授
C. Rosa Yeh, Ph.D
柯玉潔
Lahelakuupokii Cleveland
Keywords: job satisfaction
supervisor support
customer feedback
work motivation
job satisfaction
supervisor support
customer feedback
work motivation
Issue Date: 2015
Abstract: Employee job satisfaction is of dire concern to organizations utilizing human capital. Although numerous factors contribute to employee job satisfaction, researchers often dedicate their approach to this problem by focusing on internal organizational influences. However, this study proposed to examine the influences of customer feedback, work motivation and supervisor support on employees’ job satisfaction. The study collected 313 valid questionnaires from Hawaii’s business, public and nonprofit service industry employees working face-to-face with customers and clients. Statistical methods used to answer and test research questions included Pearson’scorrelation analysis and one-way ANOVA using SPSS 21. Analysis of moment structures (AMOS) was used for structural equation modeling (SEM) to test the five hypotheses of this research. Statistical analysis results show support all five hypotheses. Customer feedback, work motivation and supervisor support were all found to positively influence job satisfaction. Additionally, customer feedback as well as supervisor support indicate to positively influence work motivation.
Employee job satisfaction is of dire concern to organizations utilizing human capital. Although numerous factors contribute to employee job satisfaction, researchers often dedicate their approach to this problem by focusing on internal organizational influences. However, this study proposed to examine the influences of customer feedback, work motivation and supervisor support on employees’ job satisfaction. The study collected 313 valid questionnaires from Hawaii’s business, public and nonprofit service industry employees working face-to-face with customers and clients. Statistical methods used to answer and test research questions included Pearson’s correlation analysis and one-way ANOVA using SPSS 21. Analysis of moment structures (AMOS) was used for structural equation modeling (SEM) to test the five hypotheses of this research. Statistical analysis results show support all five hypotheses. Customer feedback, work motivation and supervisor support were all found to positively influence job satisfaction. Additionally, customer feedback as well as supervisor support indicate to positively influence work motivation.
URI: http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=%22http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22G060286025I%22.&%22.id.&
http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/84801
Other Identifiers: G060286025I
Appears in Collections:學位論文

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