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Service Design Research and Creation of Educational Apps for Mobile Phone. Evidence from Earthquake Education.
Taiwan is subject to frequent earthquakes due to its natural geographical environment. In recent years, the numerous earthquakes have caused regrettable events. Taiwan’s earthquake education mainly involves basic earthquake education and escape drills, focusing on elementary school, junior high school, and senior high school students. University students and the general public on the other hand have fewer channels for receiving earthquake knowledge. Knowledge on disaster prevention is often only popularly discussed following an earthquake event, as the topic loses people’s interest, the issues on earthquake prevention are no longer followed, and the cycle goes on and on when a disaster struck again, resulting in disaster prevention education in Taiwan failing to improve. Therefore, with earthquake education adopted as the issue in this study, the method of using service design to effectively convey earthquake and disaster prevention knowledge was explored, thereby enabling users to voluntarily take part in earthquake prevention activities. This is divided into four stages. The first stage is literature collection and analysis intended to gain an insight into service design, user experience, user interface design, and earthquake education, as well as summarizing the main customer groups of the earthquake education services, how to provide users with better earthquake education service experience, understand the general situation of Taiwan’s current earthquake education, and the methods of improvement. In the second stage, three existing earthquake education products were selected. In addition to APP, different media delivery products were also included, such as websites, e-books, and printed materials. Then, six users were invited to undergo SUS usability assessment and semi-structured interviews in order to gain an in-depth understanding of the users’ earthquake education needs and views. The third stage involves summarizing seven user needs from the interview results to conceptualize the functions of the design creation, and along with information images and visual design in line with the issue of earthquake education, to conduct the design and creation of earthquake education APP, including mobile phone and iPad versions. The fourth stage covers creation checking assessment. Six users were once again invited to undergo SUS usability assessment targeting the finished work in order to understand whether the users’ needs were met, and they were asked to explain their reasons in order to correct the design creation. The evaluation results are all positive, indicating that in addition to preparing for disaster prevention systematically with friends and relatives, they can also clearly understand the knowledge of earthquake disaster prevention. Users give a lot of positive feedback. After research and design at the current stage, as the theme of this research is service design. I hope that it can be connected with the earthquake education in Taiwan and practice the purpose of service design to give back to society.
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