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Title: 服務設計應用於手機APP研究與創作-以地震防災為例
Service Design Research and Creation of Educational Apps for Mobile Phone. Evidence from Earthquake Education.
Authors: 王千睿
Wang, Chien-Jui
Chen, Szu-Yu
Keywords: 地震教育
Earthquake education
User Experience
User Interface
Service Design
Issue Date: 2020
Abstract: 台灣因先天地理環境而地震頻繁,近年來多起地震造成憾事發生,台灣地震教育主要針對國小、國中及高中生為對象,進行地震基本教育與逃生演練為主,而大學生及社會人士則較少地震知識的接收管道,防災知識時常伴隨地震發生後才開始廣為討論,隨著話題熱度降低,地震防災議題也就不再被關注,造成災害的發生無限循環,防災教育水平無從提升。因此探討如何利用服務設計的方法,有效的傳遞地震防災知識,讓使用者能夠主動想參與地震防災行動。   本研究進行分為四個階段,第一階段為文獻蒐集及分析,初步了解服務設計、使用者經驗、使用者介面設計及地震教育,並從文獻中歸納出地震教育服務的主要對象、如何提供使用者在地震教育服務中有更好的體驗、了解台灣目前地震教育的概況與如何改善。第二階段則選定三項現有地震教育產品,除APP外也包含不同傳遞媒介產品,如網站、電子書及印刷品,並邀請6位使用者進行SUS使用性評估與半結構式訪談,深入了解使用者對於地震教育的需求及看法。第三階段則是從訪談結果中,歸納出七項使用者需求作為設計創作之功能發想,並搭配資訊圖像化及符合地震教育議題的視覺設計,進行地震教育APP設計創作,包含手機及iPad版本。第四階段為創作檢核評估,再次邀請6位使用者針對完成品進行產品檢核評估,了解是否滿足使用者的需求並請說明原因,進行設計創作之修正。而若檢核結果評價皆為正向,表示能夠與親朋好友一同有系統的進行防災準備,並且能夠清楚了解地震防災的知識,給予許多正向的回饋。現階的段研究與設計,因應本研究主題為服務設計,希望能與台灣真實地震教育連結,實踐服務設計回饋社會之目的。
Taiwan is subject to frequent earthquakes due to its natural geographical environment. In recent years, the numerous earthquakes have caused regrettable events. Taiwan’s earthquake education mainly involves basic earthquake education and escape drills, focusing on elementary school, junior high school, and senior high school students. University students and the general public on the other hand have fewer channels for receiving earthquake knowledge. Knowledge on disaster prevention is often only popularly discussed following an earthquake event, as the topic loses people’s interest, the issues on earthquake prevention are no longer followed, and the cycle goes on and on when a disaster struck again, resulting in disaster prevention education in Taiwan failing to improve. Therefore, with earthquake education adopted as the issue in this study, the method of using service design to effectively convey earthquake and disaster prevention knowledge was explored, thereby enabling users to voluntarily take part in earthquake prevention activities. This is divided into four stages. The first stage is literature collection and analysis intended to gain an insight into service design, user experience, user interface design, and earthquake education, as well as summarizing the main customer groups of the earthquake education services, how to provide users with better earthquake education service experience, understand the general situation of Taiwan’s current earthquake education, and the methods of improvement. In the second stage, three existing earthquake education products were selected. In addition to APP, different media delivery products were also included, such as websites, e-books, and printed materials. Then, six users were invited to undergo SUS usability assessment and semi-structured interviews in order to gain an in-depth understanding of the users’ earthquake education needs and views. The third stage involves summarizing seven user needs from the interview results to conceptualize the functions of the design creation, and along with information images and visual design in line with the issue of earthquake education, to conduct the design and creation of earthquake education APP, including mobile phone and iPad versions. The fourth stage covers creation checking assessment. Six users were once again invited to undergo SUS usability assessment targeting the finished work in order to understand whether the users’ needs were met, and they were asked to explain their reasons in order to correct the design creation. The evaluation results are all positive, indicating that in addition to preparing for disaster prevention systematically with friends and relatives, they can also clearly understand the knowledge of earthquake disaster prevention. Users give a lot of positive feedback. After research and design at the current stage, as the theme of this research is service design. I hope that it can be connected with the earthquake education in Taiwan and practice the purpose of service design to give back to society.
Other Identifiers: G060668013T
Appears in Collections:學位論文

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