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An Importance and Performance Analysis of the Expatriate’s Competency in the Property Insurance Industry
With the rapid development of globalization and internationalization, many companies have moved to open up their economies to foreign markets. In response to the expansion of overseas markets, the parent company is not easy to find suitable expatriates to open up foreign markets for itself. The purpose of this study was to understand the roles, responsibilities, competencies and competency gaps of expatriates in the property insurance industry. Based on a literature review and an expert review, this study employed the competency building block model promoted by the Employment Training Authority (ETA), U.S. Department of Labor to establish the competency importance and performance of the property insurance industry expatriates. A case company in the target industry, which has the largest market share in recent two years, was selected. The 118 expatriates of the case company were surveyed with online questionnaire. The statistical data of the questionnaires were used to analyze the importance and performance of each of the competencies. Consequently, the following competency gaps required active improvement to help employees and their departments increase their performance are found: self-confidence, problem solving , conversation negotiation and interests negotiation. The study results can serve as a reference for the future development of the property insurance industry in recruiting, training and evaluating expatriates and planning their career development.
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