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Research on Operation and Planning of the Mobile Toy Car Project in New Taipei City
mobile service delivery
The mobile toy stations in New Taipei City, the first of their kind in Taiwan, seek to spread happiness to urban and remote areas through resource integration and delivery. They also aim to serve as vehicles of social welfare resources in all corners of the city to support the aged and the young and foster intergenerational inclusion. This study intended to explore the implementation of mobile toy stations in New Taipei City as well as challenges and solutions by analyzing the experience of the staff. The findings may inform future project design and serve as references for other cities when delivering services in remote areas. As such, the study employed qualitative methods to collect data on the project planners and staff by means of group and focus group interviews. Secondary data, such as the summary reports and the community needs assessment forms filled out by social workers, were also analyzed. The study revealed four major findings. First, the mobile toy stations deliver outreach across user groups, including children and families, children with developmental delays, senior citizens, and people with disabilities. Second, group-specific service models have been established. Third, social workers’ roles in outreach and collaboration with educare givers have been clearly defined. Fourth, project challenges were analyzed to propose an upgraded version of mobile toy stations. The following recommendations were made from the findings. First, the central government should give mobile service delivery due thought, while New Taipei City should reexamine the appropriateness of resource integration and allocation. Second, the role of social workers should be strengthened to enhance service to seniors. Community intergenerational services should also play a more active role to connect mobile toy stations with resources in remote areas and improve service quality.
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