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A Study on the Competency Construction of Cabin Crew
human resource management
the case studies
Abstract The purpose of this study was to construct the competency of cabin crew, In order to improve the quality in personal recruitment in the future. Using competency-bassed approach to evaluate the aviation industry training program which is meets the actual needs. Thus, the crew competenies that can be maintained and enhanced over time. The industry-universityinstitute cooperation can decrease the costs of the recruitment and training, ensure that the aviation industry has a effective way to select of the right person who fits their job. At last, can also improve the quality of service and safety. The case study throughsemi-structured interviewing, auxiliary literature, cabin crew handbook, document collecting, news report and practical to build up research data. The trustworthiness included triangulation check, peer check, and member check. There were 8 participants include airline human resoursce directors, captains, chief pursers and airline car members, take this to understand the competency that cabin crew should have.The results are as follows: (1) The competencies of the cabin crew should be included in the inspection and audits when recruiting employee, maintain or strengthen competency in education and training. (2) According to the characteristics of the crew’s field, see what should be included in the specific categories of license examination. (3) To offer the reference for academics, planing for related training courses, with construction of human resources to bulid up partnerships between industry and academia. Finally, according to the results of the study put forward practical recommendations, provide the competent authorities, airlines, academia for further improvement.
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