國際與社會科學學院

Permanent URI for this communityhttp://rportal.lib.ntnu.edu.tw/handle/20.500.12235/9

宗旨-全球視野與在地實踐
在全球化的今天，臺灣身處亞太新興發展區域的樞紐地位，是東北亞及東南亞的節點， 也是傳統與創新兼具的活力島嶼。本院站在這些潮流之上，提供學生全球視野及在地實踐的學習。
目標-培養複語素養與文化能力
本院外籍生占全院學生之四分之一，已是全校外籍學生之二分之一，以提供學生全球視野及在地實踐的學習。全球國際的視野意味著學生要具備複語素養與文化能力，係以美國外語教學學會認定的5C能力，包含：運用語言溝通的能力(Communication)、體認多元文化的能力(Cultures)、貫連其他學科的能力(Connections)、比較不同語言文化的能力(Comparisons)、及學以致用的能力(Communities)。

本院為外籍學生開設相當豐富的華語文化、社會政經、全球管理、跨文化合作、及社會實踐等課程，幫助外籍學生熟悉華人文化與社會，並透過與本地學生一起學習過程，共同建構國際全球視野。除了華語課程外，本院也提供在地學生多種語言的課程，包括英語、法語、德語、西語、日語、韓語及俄羅斯語等。學生亦可連結各獎學金與獎勵措施，申請赴外國知名大學交換或短期留學。

本院透過具「全球視野」特色的各種課程，開闊學生的視野與胸襟；也透過「在地實踐」的各種考察與實習活動，深耕台灣與世界的連結網絡，以達到培育具全球視野與在地實踐之國際人才。
特色-跨文化交織與跨領域學習
為確保學生畢業時具備複語素養與文化能力，本院提供國際華語、東亞文化與政治經濟、歐洲文化與觀光、社會工作、大眾傳播、國際人力資源等多種學程與課程供學生修習，朝跨學科、跨語言、跨文化等多元學習邁進。本院強調跨領域的學習，並分為三個主軸：
華語文教育
培養各專業領域所需之國際華語人才，使其熟習海內外華人社會與文化，並具備跨文化素養與溝通能力，藉此促進區域間的文化交流，進而厚植全球華語文化的軟實力。
區域研究
聚焦東亞與歐洲研究，透過學生至業界或機構或歐洲合作學校的實習與參訪，培育具「文化思想與應用」、「政經與區域發展」 之跨文化教學及研究人才。鼓勵學生赴外交換與國際學術交流。
社會科學
國際人力資源以全英語授課，幫助學生具備全球化職場素養和人力資源專業知能。傳播則培育具新傳播科技產製、分析與決策能力之大眾傳播專業人才。社工以家庭與社會工作領域為主，培育專業社會工作人才，透過多元對話與學習，建構全球化與在地化專業社會工作視野。
學系
華語文教學系
結合數位科技與華語文相關資源進行跨領域研究，培養華語教學與研究人才、促進華語教學專業化與國際化。
東亞學系(政治學研究所)
聚焦東亞，培育「文化思想與應用」、「政經與區域發展」之教學及研究人才。
研究所
大眾傳播研究所
跨越科技、國界與文化之跨界人才。開創新媒體、新思維與新批判之新時代人才。掌握網路資訊社會脈動、領先趨勢思維之前瞻人才。
國際人力資源發展研究所
培育人力資源發展與管理之專業人才。培育國際化與跨文化管理之專業人才。
社會工作學研究所
培育以家庭與社會工作領域為主之專業社會工作人才。整合社會工作理論與實務方法，加強學術與實務互動，訓練具國際視野和多元文化能力專業社會工作人才，建構全球化與在地化專業社會工作實踐。
歐洲文化與觀光研究所
以歐洲文化為經，觀光研究為緯，對歐洲進行全新的通盤研究，培育兼具國際宏觀和深厚人文素養的文化研究與觀光專業人才。
研究中心
全球客家文化研究中心
著重三大方向的研究發展：臺灣客家研究、中國大陸客家研究、東南亞（全球）地區客家研究。
原住民族發展中心
致力於建立原住民族研究知識論，融合及傳承原住民族知識文化之原住民族教育，謀求原住民族與文化之永續發展。
東亞文化與漢學研究中心
努力邁入全球的漢學與文化研究以及與歐美兩洲漢學機構的交流和合作。
社會工作與家庭研究中心
致力於社會工作在家庭相關議題之跨界及跨領域的交流與合作。以及建構社會工作與家庭相關領域之國際視野與本土化專業發展。
僑務政策研究中心
針對我國與其他國家的僑務政策、僑務組織進行研究，提供政府有關僑務工作發展之意見，並與國際上相關學術機構進行合作。

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系所網址：http://iweb.ntnu.edu.tw/ciss/

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    民間社工員之增強權能感、自我效能與工作滿意度之研究
    (2009) 林彥宏
    摘要 長期以來，國內外的眾多研究發現社工員的工作滿意度始終不高，可能與業務內容繁瑣、工作壓力沈重、福利保障不足、薪資偏低、人身安全威脅等問題有關，這些因素也成為了影響社工員留職的主要原因。因此，本文旨在關注身為專業助人者之社工員，針對社工員在工作職場上的工作滿意度為一變項的思考邏輯下，試圖以組織管理的出發點切入，找出具有提高社工員工作滿意度之變項。 增強權能對於社工界並不陌生，多數的運用都針對案主層面加以討論，但甚少有文獻對於社工員自身的增強權能感（staff empowerment）作詳細的探討與說明；自我效能則是Bandura（1977）提出的概念，認為其對於個人工作上認知的改變具有相當重要的貢獻，將可以藉此對工作態度上的知覺有所影響，因此研究者藉此著力於社工員所處之組織環境脈絡與個人內在心理過程對於影響工作滿意度的知覺狀況進行研究，將增強權能感與自我效能納入研究變項，並期待藉著研究結果釐清社工員增強權能感、自我效能與工作滿意度之間的關係 本研究係以分層隨機抽樣方式，將全台灣各縣市分成北、中、南、東四區，從各區抽取四個縣(市)單位，但東部地區只有三縣（市），因此採全抽之方式，並從各縣市內的私立社會福利機構中抽四個機構，東部地區則抽取等比例之機構數量，共抽出大約六十六個機構，機構內職稱為「社工員」的工作人員皆為樣本對象，回收有效問卷兩百四十一份。綜合分析研究結果發現如下： 一、在增強權能感部分，社工員其整體增強權能感為中間偏高的程度。個人特徵變項中，已婚、機構內之社工員數量越少之社工員，其整增強權能感較高。 二、在自我效能部分，社工員的自我效能為中間偏高的程度。個人特徵變項中，年齡較大、已婚、東部地區、機構內之社工員數量越少之社工員，其自我效能的程度較高。而增強權能感與自我效能為顯著正相關。 三、在工作滿意度部分，社工員的工作滿意度為中間偏高的程度。個人特徵變項中，年齡較大、已婚、現職年資較長、東部地區、機構內社工員數量越少之社工員，其工作滿意度較高。而增強權能感、自我效能與工作滿意度為顯著正相關。 四、透過階層迴歸分析結果發現，社工員年齡、擁有權、自我效能得對工作滿意度產生影響力，另外，自我效能證實為部分中介效果。 五、透過路徑分析結果發現，增強權能感與自我效能此兩變項可用來預測工作滿意度，且增強權能感透過自我效能此一中介變項後，更能加以提升工作滿意度。
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    對不同文化的適應力
    (2009) 王莉; Varalee Chinerawat
    隨著全球化進程的加劇，跨文化適應性已成為了跨國公司取勝的關鍵因素。為了研究跨文化適應性的成因和影響，筆者在研究過程中發現工作滿意度與文化適應性有著極大的關聯，即如果員工/管理人員越能適應另一種的文化，那麼他們也就越能感覺到滿足。這兩個因素都可以用來說明跨文化適應性的相關問題。一項調查表明泰國與台灣的跨文化適應性及跨文化工作滿意度有著極大的區別。雙因素理論在不斷的深入，而人口變量也可以用來很好地解釋跨文化適應性。數量經濟三因素模型是由實和Chinerawat通過對323名參與者（ 285名泰國人及38名台灣人）的調查而完成的，這些參與者均來自於在泰國設立的三種不同規模的台灣公司（8000名員工，200名員工，與100名員工）。實踐調查表明影響跨國文化適應性的三大關鍵因素分別為：動力因素，保健因素以及人口統計因素，這些因素可以說明跨文化適應性以及跨文化工作滿意度之間的原因和影響。 實踐研究表明影響跨國文化適應性的三大關鍵因素：動力因素，衛生因素以及人口統計因素對第一號模型及第二號模型的的影響率高達95.3％和96.4％（係數），實踐研究還表明影響跨國文化適應性的三大關鍵因素：動力因素，衛生因素以及人口統計因素對第三號模型及第四號模型的影響率則高達95.3-96.1％（係數）。
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    The Relationship between the Human Resource Practices of the Civil Service and Turnover Intentions among the Middle Range Civil Servants in Malawi
    (2009) 歐拉; Esther Winsome Austen Ng’ong’ola
    The Government of Malawi is one of the biggest employers for the educated Malawians employing more than sixty percent of the total workforce. It is also the biggest employer for young people who just graduate from the university, as employees either without any experience at all or with very limited experience. Companies and other non-governmental institutions do not really employee such inexperienced workforce in masses; as a result these young graduates have very limited choice of employer. In view of this, these inexperienced graduates depend on the government for employment despite the fact that it does not pay “well” as compared to other non-government employers. Additionally, the civil service has been deemed by several Breton-Wood Institutions and others as having poor or unattractive working conditions just like other governments in the least developed countries. Due to these problems, there have been mass exoduses from the civil service exemplified by the medical personnel in the health sector as well as in education. This is very evident among the middle range or entry levels who also happen to be these new graduates from the University yet they are the hub of the professional/technical and administrative categories. This means that the more turnover the civil service has today, the greater the risk of having a poor civil service in the near future. This has not gone well with the government as an employer because recruitment, selection and hiring are very costly and time consuming. In trying to curb the many problems faced by the civil service, the Breton-Woods Institutions initiated what have been called the Civil Service Reform Programmes for more than 10 years (since 1994/5). One of the targets in the Civil Service Reform Programmes was (and still is) to improve the working conditions of the civil servants in order to reduce turnover and enhance retention. This study examined the relationship between some Human Resource practices (salary, job enrichment/autonomy and job stability strategies) as the precursor variables and turnover intentions as an outcome variable. It also explains the relationship between of job satisfaction and employee commitment with both turnover and the HR practices. Backward regression method was used to find the relationships. It still remains obvious that intentions to exit the civil service remain high but employees can hardly quit mainly due to other external labour market forces and also the job security they enjoy in the service. Satisfaction and commitment remain shaky- levels are relatively low though not too low.
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    人力資源效性和工作滿意度對於組織績效的影響之探討
    (2009) 林明毅; Marcus Lin
    As the global corporate environment intensifies and complicates, the survival of business relies on how critical the competencies and competitive advantages a company possesses. Since most companies tend to have similar infrastructures, equipment and technologies, which leaves only one factor vital to determining the success or failure of a company, human resources. Modern HRM should be constantly monitored and measured for its impacts on the people and the organization because it can serve as a driver in increasing the value of intellectual capital and helping enterprises boost organizational performance. Peter Drucker, perhaps the top management philosopher of our time, spoke of about the issue of measurement in several of his writings and emphasized how vital it was to measure HR effectiveness as measurement is the weakest area in management today (Fitz-enz, 1995). Job satisfaction, on the other hand, as Robbins (1998) pointed out, is important to the employees and the company because it can serve as an indicator that helps to identify problems from the aspects such as communications, working conditions and interactions, etc. And by dealing with the problems once they arise, it can improve the level of job satisfaction of the employees and therefore contribute the positive effects to the outcome of the company. This research study investigates the influence of HR effectiveness and job satisfaction on organizational performance and the results show that (1) HR effectiveness has significantly positive influence on organizational performance; (2) job satisfaction has partially significant positive influence on organizational performance; (3) HR effectiveness has significantly positive influence on job satisfaction.
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    內外部動機對台灣非營利組織工作滿意度影響之分析
    (2008) 陳怡君; Yichun Chen
    This study aims to understand how motivation influences job satisfaction in religious and nonreligious nonprofit organizations. There are two nonprofits, the assembly of Presbyterian Church in Taiwan, a religious nonprofit, and Taipei Mental Rehabilitation Association, a non-religious nonprofit, participating in this study. A questionnaire on job satisfaction and motivation was designed and distributed to employees working in these two nonprofit organizations. Dimension of job satisfaction was composed of seven aspects of job satisfaction, including pay, supervision, fringe benefits, operating conditions, coworkers, nature of work, and communication while intrinsic and extrinsic motivation made up the dimension of motivation. As a result, non-monetary motivation, inclusive of enjoyment and challenge in intrinsic motivation and outward in extrinsic motivation, contributes more to the overall facets of job satisfaction in both religious and non-religious nonprofit organizations. However, pecuniary motivation, the compensation, also has a negative effect on job satisfaction of pay and fringe benefits. In addition, only in the aspect of job satisfaction of pay and nature of work does the type of nonprofits, namely the religious or non-religious type, make a difference. The main implication of this study may be that the homogeneous characteristic among different types of nonprofits in Taiwan is very high. Besides, nonprofit organizations need to continually provide incentives for employees to keep high non-monetary motivation so as to raise job satisfaction which is one of the most important factors for organizational context that improves competitiveness and efficiency.
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    文化智商與工作滿意度的關係:外派人員政治技巧當作調節變項
    (2016) 許元瑄; Hsu, Yuan-Shiuan
    Globalization encourages individuals across the nation to find a job outside the country. It offers a big opportunity for people in enterprises to interact with foreign workers. Expatriates require cultural intelligence (CQ) to work in a cross-cultural organization, and also need political skills to support them in building networks and acquiring assistance, so that they can adjust very well to their life overseas. The aim of this paper was to explore the impact of CQ on job satisfaction among expatriates. This study also sought to explore the moderating effect of political skill on the relationship between CQ and job satisfaction. The target population of the study is expatriates working in Taiwan. The expatriates should have worked in Taiwan for at least three months as white-collar workers (e.g. teacher, lawyer, engineer, managers, etc.). Data were collected from 302 expatriates in Taiwan by using paper-based questionnaires and online questionnaires. The results indicated that cultural intelligence is positively associated with job satisfaction. However, this study also showed that expatriates with higher levels of political skill and cultural intelligence had the lowest levels of job satisfaction. On the contrary, expatriates with higher levels of cultural intelligence but lower levels of political skill tended to have the highest levels of job satisfaction. Keywords: Cultural intelligence, political skill, jobsatisfaction